Privacy Policy

1. Introduction

Welcome to Skins by Srishti (“we”, “our”, “us”, “the Company”).

Skins by Srishti is a premium non-invasive cosmetology and personal care brand offering customised skin, hair and body-related services, consultations and wellness-oriented aesthetic programmes.

We respect your privacy and are committed to protecting the personal information you share with us through our website, consultation forms, communication channels, social media platforms and service interactions.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we share it and the measures we take to protect it.

By accessing our website or voluntarily submitting your information, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Depending on your interaction with us, we may collect the following categories of information:

A. Personal Identification Information

  • Full name.
  • Mobile number and WhatsApp number.
  • Email address.
  • Residential or service address.
  • Age or date of birth, where relevant.
  • Preferred communication method.

B. Consultation and Concern-Related Information

When you request a consultation or customised programme, we may collect information such as:

  • Your skin, hair or body-related concerns.
  • Relevant medical history and existing health conditions voluntarily disclosed by you.
  • Current medications, allergies and previous procedures, where relevant.
  • Lifestyle and wellness information relevant to the requested service.
  • Photographs or videos submitted for consultation or assessment.

We collect such information only to the extent reasonably necessary for the requested consultation, suitability assessment and service delivery.

C. Payment Information

We may collect:

  • Transaction reference numbers.
  • Payment amount and date.
  • Invoice and billing details.
  • Payment status.

Payments may be processed through third-party payment gateways. We do not intend to store complete card numbers, CVV numbers, UPI PINs or banking passwords on our servers.

D. Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address.
  • Browser and device information.
  • Website usage patterns.
  • Cookies and similar tracking technologies.
  • Pages visited and interaction data.

3. How We Use Your Information

We may use the information collected for the following purposes:

  1. To respond to enquiries and consultation requests.
  2. To understand your stated concerns and arrange appropriate consultations.
  3. To coordinate appointments and at-home service visits.
  4. To communicate programme details, pricing and service information.
  5. To maintain client records and treatment documentation.
  6. To process payments, invoices and refunds.
  7. To obtain and maintain Treatment Acceptance Agreements and informed consent records.
  8. To improve our website, services and customer experience.
  9. To communicate relevant updates, offers and promotional information, subject to applicable consent requirements.
  10. To comply with applicable legal, regulatory and contractual obligations.
  11. To protect our business, clients, employees and service providers against fraud, misuse and security risks.

4. Photographs, Videos and Client Testimonials

Skins by Srishti may collect photographs and videos for consultation, progress documentation and internal service records.

Use for marketing purposes is separate from collection for service-related purposes.

We may request your separate permission to use:

  • Before-and-after photographs.
  • Transformation documentation.
  • Client testimonials.
  • Video testimonials.
  • Client feedback and experiences.
  • Photographs or videos captured during approved sessions.

Where you consent to marketing use, we may publish such content on our website, Instagram, LinkedIn, digital advertisements, brochures, presentations and other promotional materials.

We respect client confidentiality. Where agreed, we may conceal identifying facial features, including the eyes, through visual masking. However, masking alone may not guarantee anonymity.

You may decline marketing consent without affecting your eligibility to enquire about or purchase our services.

Any withdrawal of consent will be handled in accordance with applicable law and the terms of the original consent, including the treatment of material already lawfully published or distributed.

5. Sharing of Information

We do not sell your personal information to third parties.

However, we may share relevant information with:

  • Our authorised employees and internal teams.
  • Consultation and service coordination personnel.
  • Technology, website hosting and CRM providers.
  • Payment gateway and transaction processing providers.
  • Marketing and communication agencies, where authorised.
  • External service professionals involved in fulfilling your request.
  • Legal, regulatory or government authorities where required by law.

Third parties receiving information on our behalf are expected to use it only for authorised purposes and maintain appropriate confidentiality and security safeguards.

6. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, advertising pixels and similar technologies to:

  • Improve website functionality.
  • Understand visitor behaviour.
  • Measure advertising performance.
  • Improve enquiry and consultation experiences.
  • Provide relevant marketing communications.

You may manage cookies through your browser settings and any consent controls provided on our website.

Disabling certain cookies may affect website functionality.

7. Data Storage and Security

We implement reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include restricted access, password protection, secure service providers and controlled internal access to client records.

However, no electronic storage system or internet transmission can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Consultation and service delivery.
  • Client record maintenance.
  • Financial and accounting documentation.
  • Dispute resolution.
  • Legal and regulatory compliance.

Where information is no longer required, we will take appropriate steps to delete, erase or anonymise it, subject to applicable legal retention requirements.

9. Your Privacy Rights

Subject to applicable law, you may request:

  • Information about the personal data we process.
  • Correction of inaccurate or incomplete information.
  • Withdrawal of consent for consent-based processing.
  • Deletion of information where legally permissible.
  • Grievance redressal regarding the handling of your personal information.

Certain information may need to be retained to fulfil legal, financial or contractual obligations.

To exercise these rights, please contact us using the details provided below.

10. Third-Party Websites

Our website may contain links to Instagram, WhatsApp, payment gateways, partner websites and other external platforms.

We are not responsible for the privacy practices, content or security arrangements of third-party websites. We encourage visitors to review their respective privacy policies.

11. Children’s Privacy

Our services and website are primarily intended for adults.

Individuals below 18 years of age should not independently submit personal information or book services without appropriate involvement and legally valid consent from a parent or lawful guardian.

Where applicable law requires verifiable parental consent, we will follow the prescribed requirements.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our services, business practices, technology or applicable law.

The updated version will be published on this website with a revised effective date.

13. Contact and Grievance Redressal

For questions, privacy-related requests or complaints, please contact:

Privacy & Grievance Officer
Skins by Srishti
Email: info@skinsbysrishti.com
Phone: +91 97735 79126

We will acknowledge and address privacy-related complaints within the timelines prescribed by applicable law.

By using our website, you acknowledge this Privacy Policy. Any consent required for specific processing activities will be obtained separately wherever applicable.