Terms of Use

1. Introduction

Welcome to the official website of Skins by Srishti.

These Terms & Conditions (“Terms”) govern your access to and use of our website, consultation facilities, enquiry forms, appointment bookings, communications and services offered by Skins by Srishti (“we”, “our”, “us” or “the Company”).

By accessing our website, submitting an enquiry, booking a consultation or purchasing any service or programme, you acknowledge that you have read and understood these Terms.

If you do not agree with these Terms, please discontinue using our website and services.

2. About Skins by Srishti

Skins by Srishti is a premium non-invasive cosmetology and personal care brand offering customised skin, hair and body-related services and programmes.

Our offerings may include:

  • Skin rejuvenation and facial care programmes.
  • Acne and pigmentation-related programmes.
  • Hair and scalp-related programmes.
  • Body contouring and non-invasive aesthetic programmes.
  • PRP (Platelet-Rich Plasma) procedures.
  • GFC (Growth Factor Concentrate) procedures.
  • HIFU-based programmes.
  • MNRF-related procedures.
  • Other cosmetology and aesthetic services introduced from time to time.

The Company reserves the right to modify, introduce, suspend or discontinue services, subject to existing contractual commitments and applicable laws.

3. Nature and Scope of Services

Our services are offered within the scope of our stated non-invasive cosmetology and personal care business.

Information published on this website is intended for general educational and informational purposes.

Unless expressly stated otherwise:

  • Website content does not constitute a medical diagnosis.
  • Website content does not establish a doctor-patient relationship.
  • Information published on the website is not a substitute for professional medical advice.
  • No procedure should be undertaken solely on the basis of information published online.

Where a concern requires medical diagnosis, medical supervision or specialist intervention, clients may be advised to consult an appropriately qualified healthcare professional.

The Company does not represent that every service is suitable for every individual.

4. Consultations and Suitability Assessment

Clients may request consultations through our website, telephone, WhatsApp or other authorised communication channels.

A consultation may involve understanding the client’s:

  • Skin, hair or body-related concerns.
  • Relevant health history.
  • Existing medical conditions and allergies.
  • Current medications, where relevant.
  • Previous procedures or treatments.
  • Personal expectations and desired outcomes.

Based on the information available, the Company may discuss potential services and customised programmes.

Any proposed programme remains subject to appropriate suitability assessment, professional evaluation where required and the applicable consent process.

The Company reserves the right to decline, postpone, modify or discontinue a proposed service where it considers the service unsuitable, unsafe or inappropriate within its scope of operations.

Submission of an enquiry or consultation request does not guarantee acceptance into a programme.

5. Treatment Acceptance Agreement and Informed Consent

Before commencing any applicable procedure or treatment, clients may be required to review and sign a separate Treatment Acceptance Agreement (TAA) and relevant informed consent documentation.

The TAA may contain:

  • Description of the proposed procedure.
  • Intended purpose and expected benefits.
  • Known risks and possible side effects.
  • Contraindications and precautions.
  • Relevant client declarations and disclosures.
  • Pre-treatment and post-treatment instructions.
  • Programme duration and session details.
  • Financial and cancellation conditions.
  • Applicable consent requirements.

Clients are expected to read the documentation carefully and raise any questions before signing.

The Company reserves the right to postpone or refuse commencement where required documentation, disclosures or consent are incomplete.

Signing a TAA does not waive any consumer rights or legal protections that cannot lawfully be excluded.

6. Individual Results and No Guarantee

Every individual may respond differently to cosmetology and aesthetic procedures.

Results may vary depending on several factors, including:

  • Individual skin, hair and body characteristics.
  • Existing conditions and health history.
  • Lifestyle and personal habits.
  • Consistency with recommended sessions.
  • Adherence to aftercare instructions.
  • Individual biological response to the procedure.

Photographs, testimonials, case studies and transformation content displayed on our website or social media represent individual experiences.

Such content must not be interpreted as a guarantee of identical, typical or specific outcomes.

The Company does not guarantee any particular degree of improvement, transformation, skin tone change, weight reduction, hair growth or other result unless expressly established as a contractual commitment.

7. Appointments and At-Home Services

Certain services may be provided at the client’s residence or another mutually agreed location.

Clients are responsible for:

  1. Providing accurate appointment and address details.
  2. Ensuring safe and reasonable access to the agreed location.
  3. Disclosing relevant information affecting service delivery.
  4. Making the designated service area reasonably suitable.
  5. Being available at the confirmed appointment time.

The Company may reschedule appointments due to staff availability, equipment issues, safety considerations, unforeseen circumstances or other reasonable operational requirements.

Any such rescheduling will be communicated to the client.

8. Pricing and Payments

All service prices and programme fees will be communicated through the relevant website listing, consultation, quotation or invoice.

Unless specifically stated otherwise:

  • All prices are quoted in Indian Rupees (INR).
  • Applicable taxes and statutory charges may be additional.
  • Bookings may require advance payment or full payment.
  • Special offers are subject to their stated validity and conditions.
  • The final agreed price will be recorded in the client’s quotation or invoice.

Any consultation fee, promotional waiver or adjustment against a programme purchase will apply only where expressly communicated in writing.

Clients should make payments only through officially authorised payment channels.

The Company shall not be responsible for payments made to unauthorised individuals or accounts, subject to applicable law.

9. Treatment Packages and Multi-Session Programmes

Where a client purchases a multi-session programme, the applicable commercial terms will be recorded in the quotation, invoice or programme confirmation.

The following conditions apply:

  • The number of sessions will be specified in the programme confirmation.
  • The proposed schedule will be communicated before commencement.
  • Session intervals may be adjusted where reasonably required.
  • Programmes are intended for the client named in the booking.
  • Programmes and unused sessions are not transferable without written approval.
  • Additional services outside the agreed programme may attract additional charges.
  • Modifications to the programme will be communicated to the client.

Unused sessions, cancellations and discontinuation will be governed by our Refund & Cancellation Policy and the applicable agreement, subject to applicable law.

10. Client Responsibilities

Clients are expected to:

  1. Provide accurate and complete personal information.
  2. Disclose relevant medical conditions, allergies and sensitivities.
  3. Inform the service team about relevant medications and previous procedures.
  4. Follow reasonable pre-session and post-session instructions.
  5. Attend appointments on time.
  6. Communicate unexpected reactions or concerns promptly.
  7. Avoid withholding information that may materially affect service suitability.
  8. Maintain reasonable hygiene and safety standards during at-home appointments.

Failure to disclose relevant information may affect the suitability of a proposed procedure and the Company’s ability to provide the service safely.

11. Safety and Adverse Reactions

Although services are selected and delivered with appropriate precautions, procedures may carry risks or cause temporary or unexpected reactions.

Clients must promptly communicate any unusual reaction, discomfort or concern arising during or after a session.

Where a client experiences a serious or urgent health concern, they should seek appropriate medical attention without delay.

The Company may suspend further sessions and recommend evaluation by an appropriately qualified healthcare professional where necessary.

12. Photographs, Videos and Client Testimonials

Skins by Srishti may collect photographs and videos for consultation, progress documentation and internal service records.

The use of client photographs, videos, testimonials or transformation stories for promotional purposes requires separate consent.

With appropriate consent, such content may be used across:

  • Official website.
  • Instagram and other social media platforms.
  • Digital advertising campaigns.
  • Marketing brochures and catalogues.
  • Presentations and promotional materials.
  • Other authorised communication channels.

Where agreed, identifying facial features, including the eyes, may be concealed through visual masking.

However, visual masking alone cannot guarantee complete anonymity.

Clients may decline marketing consent without affecting their eligibility to enquire about or purchase services.

13. Intellectual Property Rights

All content on this website, including:

  • Brand names and logos.
  • Written content and service descriptions.
  • Photographs and videos.
  • Graphics and visual designs.
  • Marketing materials.
  • Website layouts and creative assets.

is owned by or licensed to Skins by Srishti and is protected by applicable intellectual property laws.

No person may reproduce, distribute, modify, publish, commercially exploit or otherwise use such material without prior written permission.

Unauthorised use may result in appropriate legal action.

14. Website Information and Availability

We make reasonable efforts to ensure that the information published on our website is accurate and updated.

However, service descriptions, prices, offers, photographs and availability may change from time to time.

We do not guarantee uninterrupted or error-free website availability.

In case of a discrepancy between general website information and a confirmed written quotation or invoice, the confirmed transaction documents will govern the applicable commercial terms, subject to applicable law.

15. Third-Party Platforms and Services

Our website may contain links to or integrations with third-party platforms, including:

  • WhatsApp.
  • Instagram.
  • Payment gateways.
  • Website analytics providers.
  • Appointment management systems.
  • Other external websites and applications.

Such platforms may operate under their own terms and privacy policies.

The Company is not responsible for the independent acts or omissions of third parties beyond its legal responsibility.

16. Suspension or Refusal of Services

The Company reserves the right to refuse, postpone or discontinue a proposed service where:

  • The client does not meet applicable suitability requirements.
  • Required consent or disclosures are incomplete.
  • There is a reasonable safety concern.
  • The client provides materially misleading information.
  • The client engages in abusive, threatening or unlawful conduct.
  • The client materially breaches agreed service conditions.

Any financial consequences of such discontinuation will be addressed under the Refund & Cancellation Policy and applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, the Company shall not be responsible for losses arising from:

  • Incorrect or incomplete information supplied by the client.
  • Failure to disclose relevant health information.
  • Failure to follow communicated aftercare instructions.
  • Unauthorised use of website content.
  • Temporary unavailability of third-party platforms.
  • Events beyond reasonable operational control.

Nothing in these Terms excludes or limits liability for negligence, fraud, wilful misconduct, deficiency in service or any other liability that cannot lawfully be excluded or limited.

Nothing herein restricts the client’s statutory rights under applicable Indian laws.

18. Refund and Cancellation Policy

All cancellations, rescheduling requests, refund applications and programme discontinuations shall be governed by the separate Refund & Cancellation Policy published on our website.

Clients are encouraged to review that policy before making a payment or purchasing a programme.

In case of a conflict, applicable law and the client’s non-excludable statutory rights shall prevail.

19. Privacy and Personal Information

The collection, processing, storage and use of personal information are governed by our Privacy Policy.

By submitting an enquiry or using our services, clients acknowledge the applicable privacy disclosures.

Where specific consent is legally required, it will be obtained separately.

20. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent statutory forums, courts having jurisdiction at Delhi shall have jurisdiction over disputes arising from these Terms.

Nothing in this clause restricts a consumer’s statutory right to approach an appropriate consumer dispute redressal forum or other competent authority.

21. Amendments to These Terms

Skins by Srishti reserves the right to revise these Terms & Conditions from time to time to reflect changes in its services, business operations, technology or applicable legal requirements.

Updated terms will be published on the website with a revised effective date.

Changes will not retrospectively override rights or contractual obligations already accrued, except where permitted by law.

22. Contact Information

For questions, clarifications or complaints relating to these Terms & Conditions, please contact:

Skins by Srishti
Email: info@skinsbysrishti.com
Customer Support: +91 97735 79126
Website: www.skinsbysrishti.com

Our Commitment

At Skins by Srishti, we believe in transparency, informed decisions, client confidentiality and responsible service delivery.

We aim to ensure that every client understands the nature of the services offered, the applicable terms and their rights before making a commitment.

Thank you for choosing Skins by Srishti.