Refund Policy

1. Introduction

At Skins by Srishti, we are committed to providing a premium, transparent and personalised client experience.

This Refund & Cancellation Policy (“Policy”) outlines the terms governing consultation bookings, appointment cancellations, advance payments, treatment programme purchases, unused sessions, programme discontinuation and refund requests.

By booking a consultation, purchasing a service or enrolling in a treatment programme, you acknowledge that you have read and understood this Policy.

This Policy shall be read alongside our Terms & Conditions and Treatment Acceptance Agreement (TAA), wherever applicable.

Nothing in this Policy shall restrict any consumer rights or statutory remedies available under applicable Indian law.

2. Consultation Fees

Where a consultation fee is applicable, the amount will be communicated to the client before confirmation of the booking.

The following conditions apply:

  • Consultation bookings may require advance payment.
  • Consultation fees may be adjusted against a treatment programme purchase where expressly communicated by the Company.
  • Any promotional waiver or adjustment shall be governed by the specific offer communicated to the client.
  • Consultation fees will ordinarily not be refundable merely because a client decides not to proceed with a recommended programme after receiving the consultation.

However, where the Company cancels a confirmed consultation and cannot reasonably provide an alternative appointment, the client shall be entitled to a refund of the amount paid for the unprovided consultation.

Refunds will also be considered where required under applicable law or where the Company has failed to provide the agreed consultation.

3. Appointment Cancellation and Rescheduling

We understand that personal circumstances may require clients to change their appointment schedules.

Clients wishing to cancel or reschedule an appointment are requested to notify our authorised team at least 24 hours before the scheduled appointment.

3.1 Client-Initiated Rescheduling

  • Requests made at least 24 hours in advance may ordinarily be rescheduled without an additional rescheduling fee.
  • Requests made less than 24 hours before the appointment may be subject to reasonable operational charges, provided such charges were disclosed and agreed upon in advance.
  • Repeated last-minute cancellations may result in a review of future booking arrangements.

3.2 Missed Appointments

If a client fails to attend a confirmed appointment without prior communication, the appointment may be treated as a missed appointment.

Any applicable session adjustment or charge must be consistent with the booking conditions disclosed before purchase and must not operate as an unfair or disproportionate penalty.

3.3 Company-Initiated Cancellation

If Skins by Srishti needs to cancel or reschedule an appointment due to operational requirements, staff availability, equipment issues or other reasonable circumstances:

  • The client will be offered an alternative appointment.
  • If an alternative appointment is not acceptable or reasonably available, the amount paid for the unprovided service will be refunded.
  • No cancellation charge will be imposed on the client for a Company-initiated cancellation.

4. Refunds Before Commencement of a Treatment Programme

If a client requests cancellation before any programme session or service has commenced:

  • The Company will review the amount paid.
  • Any legitimately applicable and previously disclosed cancellation charges may be considered.
  • Any unearned advance payment will be assessed for refund.
  • Where the Company cancels the programme or is unable to provide the agreed service, the amount attributable to the unprovided service will be refunded.

All refunds will be processed in accordance with applicable law and the agreed contractual conditions.

5. Refunds on Multi-Session Treatment Programmes

Skins by Srishti offers customised treatment programmes that may consist of multiple sessions over a specified period.

The programme details, number of sessions, pricing and applicable conditions will be communicated through the quotation, invoice or programme confirmation.

If a client wishes to discontinue a programme after commencement, the refund assessment will consider the following:

  1. Completed Sessions: The value of sessions already delivered may be deducted at the applicable individual session rate communicated at the time of purchase.
  2. Additional Services: Any additional services expressly authorised and delivered may be adjusted.
  3. Documented Third-Party Costs: Any specifically incurred, documented and previously disclosed non-refundable third-party costs may be considered where legally permissible.
  4. Unused Sessions: The value attributable to unused sessions will be assessed for refund.
  5. Promotional Adjustments: Any applicable package discount or promotional benefit may be recalculated in accordance with the conditions disclosed at the time of purchase.

The remaining balance, if any, will be assessed for refund.

The Company will not automatically forfeit the entire programme amount solely because a client requests discontinuation.

6. Programme Discontinuation Due to Safety or Suitability Concerns

Client safety and individual suitability are important considerations.

If a client is found unsuitable for a proposed service before commencement, the Company may:

  • Recommend postponement.
  • Recommend an alternative programme, where appropriate.
  • Recommend consultation with an appropriately qualified healthcare professional.
  • Cancel the proposed service.

Where a programme cannot reasonably be continued due to safety or suitability concerns, the unused portion of the programme will be reviewed fairly.

The refund assessment will take into account:

  • Services already delivered.
  • Unused sessions.
  • Applicable contractual terms.
  • Any legitimate and previously disclosed costs.
  • Applicable statutory rights.

Where discontinuation is recommended by the Company, the client will not be subjected to an automatic forfeiture of the entire programme fee.

7. Refunds for Services Already Delivered

Once a consultation, session or service has been successfully delivered, the amount attributable to that completed service will ordinarily not be refundable merely because:

  • The client changes their mind.
  • The client decides not to continue the programme.
  • The client does not experience the subjective results they expected.
  • The client is dissatisfied with an outcome that was not expressly guaranteed.

However, this provision does not restrict a client’s rights in cases involving deficiency in service, misrepresentation, non-delivery, defective service or any other legally recognised grounds for a refund or remedy.

8. Individual Results and Treatment Expectations

Cosmetology and aesthetic procedures may produce different outcomes for different individuals.

Results may vary depending on individual characteristics, existing conditions, lifestyle, treatment consistency and biological response.

Skins by Srishti does not guarantee identical results for every client.

A refund request based solely on the absence of a specific subjective result will be assessed in accordance with the agreed programme terms and applicable law.

Nothing in this section limits the client’s rights where a service has been deficient, misrepresented or not delivered as agreed.

9. Promotional Packages and Special Offers

From time to time, Skins by Srishti may introduce limited-period offers, discounted programmes, complimentary sessions or bundled services.

Such offers may carry specific conditions, including:

  • Offer validity periods.
  • Programme duration.
  • Number of included sessions.
  • Complimentary services.
  • Package-specific pricing arrangements.
  • Eligibility requirements.

The applicable conditions will be communicated before payment.

Where a client discontinues a promotional programme, any recalculation of benefits or package discounts will be undertaken in accordance with the conditions disclosed at purchase and applicable consumer protection laws.

No promotional condition will override a refund entitlement that exists under applicable law.

10. Duplicate or Incorrect Payments

If a client makes a duplicate payment or is charged an incorrect amount, Skins by Srishti will verify the transaction and arrange the appropriate correction or refund.

The client may be requested to provide:

  • Full name.
  • Registered mobile number.
  • Payment date.
  • Amount paid.
  • Transaction reference number.
  • Invoice or booking reference, where available.

Verified duplicate or excess payments will be refunded through the appropriate payment channel.

11. Refund Request Procedure

All refund requests must be submitted through our authorised communication channels.

To initiate a refund request, clients should provide:

  • Full name.
  • Registered mobile number.
  • Email address.
  • Invoice or booking reference.
  • Name of the programme or service purchased.
  • Payment details and transaction reference.
  • Reason for the refund request.

Our customer support team will review the request and may seek additional information or documentation where reasonably necessary.

Each request will be assessed individually in accordance with this Policy and applicable law.

12. Refund Processing Timeline

Once a refund has been approved:

  • The refund will ordinarily be initiated through the original payment method wherever reasonably possible.
  • We aim to initiate approved refunds within 7–10 business days.
  • The actual time taken for the amount to reflect in the client’s account may depend on the bank, card issuer or payment gateway.

If the refund is delayed beyond the communicated period, clients may contact our refund support team.

13. Non-Transferability of Programmes

Unless expressly approved in writing by Skins by Srishti, purchased treatment programmes and unused sessions are intended for the individual client named in the original booking.

They cannot be transferred, resold or exchanged for cash.

This provision does not restrict any statutory refund or other legal entitlement.

14. Refund Disputes and Grievance Redressal

If a client is dissatisfied with a refund decision, they may contact our grievance redressal team and request a review.

We will endeavour to address refund-related concerns fairly and transparently.

Nothing in this Policy restricts a client’s right to seek remedies under the Consumer Protection Act, 2019 or other applicable laws.

15. Amendments to This Policy

Skins by Srishti reserves the right to update or modify this Policy periodically to reflect changes in its business operations, service offerings or applicable legal requirements.

The latest version will be published on our official website with a revised effective date.

Any revised conditions will apply prospectively and will not retrospectively remove rights arising from an earlier confirmed purchase, except where permitted by law.

16. Contact Information

For refund requests, cancellations, rescheduling or related assistance, please contact:

Refunds & Customer Support
Skins by Srishti
Email: info@skinsbysrishti.com
Phone / WhatsApp: +91 97735 79126 (WhatsApp)
Website: www.skinsbysrishti.com

Our Commitment

At Skins by Srishti, we believe that a premium client experience begins with transparency and trust.

We are committed to handling every cancellation, discontinuation and refund request with fairness, professionalism and respect for our clients’ rights.

Thank you for choosing Skins by Srishti.

Refund & Cancellation Policy | Skins by Srishti